Speed and efficiency is the cornerstone of any successful financial advice practice. As an outcome of this download, we’ll uncover the ‘how to’ strategies for financial planning automation that will transform your discovery meetings to SOA delivery in under 2 hours. You may think this is impossible or unrealistic, but this is what the most successful practices are doing to future-proof their practice for this next decade of financial advice.
In this guide, we’ll cover 4 key, high-growth strategies to use from the Discovery phase to SOA stage, which are essential when automating your practice:
How financial planning automation is essential for your discovery & fact-find process
How to ensure continued client success through a better advice experience at your practice
How to make clients part of your advice process
How to Increase SOA production efficiency without acquiring more cost & resources
Automate your discovery & fact-find process.
The technology we now have for financial planning automation means advisers have better tools at their fingertips to enhance and streamline their service offering end-to-end, which they’ve never had traditionally. Automation can transform your practice into a more productive and profitable engine. A clear and efficient discovery process is an important sales toolkit for any advice practice. Here’s how you can transform your discovery and fact-find process to achieve this.
Gather their information interactively & digitally.
The first step of any advice process is gathering client information – however, it is important to remove the hard work and barriers for potential clients.
Core Data research shows that 40% of consumers drop out of the fact-find step of the advice process, deterred by boring paper-based forms, before even meeting an adviser.
A discovery process that is digital, visual, and online, whereby potential clients can input their goals and financial info easily within the comfort of their own home and on their mobile device is always going to be more engaging. This provides a higher willingness to complete this important step, more lead generation and provides a ‘gamified’ experience that is far more compelling than the traditional fact-find forms of old! Latest statistics show that 74% of companies use web forms for lead generation, with 49.7% stating their online forms are their highest converting lead generation tool.
Reward them for their data
Once a potential client has completed providing their data, then what? Are they able to gain good insights into their financial situation? Do they understand their goals and life aspirations and the likelihood of them achieving them? Is there a call to action to book an appointment with an adviser?
Implement a smarter client discovery experience whereby potential clients can instantly view a ‘picture’ of their financial situation, including the likelihood they’ll achieve their goals based on their current financials and behaviours. This is the first interaction they’ll have with your practice, so make it highly engaging, where they gain value and be directed toward the next step with a simple Call To Action (CTA) to click and ‘book an appointment’. Don’t leave any opportunities fall out of your net, these CTAs are important.
Fact find automation
Fact-find data capture is a pain for any practice. Once you have your potential clients' data, does it automatically feed through to your CRM? Do you have to enter this data manually? Does it give you the likelihood of your clients achieving their goals? Or does it give you a head start in understanding your potential client's situation?
Streamlining data capture digitally into your CRM by removing manual data entry takes friction from your data input process. Digital client data is far more useful as it provides an audit trail of who added what data and when, from one true source - simplifying compliance. It also provides a valuable starting point to model scenarios digitally via integrated advice tools.
The a.i. software platform takes your clients through an interactive goals planner, digital fact-find and behavioural profiling journey so that they get a clear picture and you can have more successful client discovery meetings.
Learn more about how this works.
Ensure continued client success through providing a better advice experience
Customer experience is the new competitive battlefield. Delivering an experience that delights your clients and makes them want to tell other potential clients is key to scaling your practice for growth.
Here’s how you can design your discovery meeting in a way that engages clients and sets you apart.
Build a picture around them using their ‘Why’
By helping clients build a picture of their life aspirations and goals, as well as helping them understand their current finances and behaviours toward money, clients can instantly appreciate the true value of your advice.
Start your initial meeting by placing a client’s goals front and centre. Goals remind clients of the ‘why’ that’s driving them. The ‘goals conversation’ gives them a greater sense of control and ownership over their future, it is a process they feel part of and they automatically create a sense of connection to your advice. Now you might be already doing this, but are you able to quantify if they know their goals? Do you know if they can or cannot achieve them? Do you have a tool that can calculate their goal achievability based on their finances?
Help them to make financial decisions using behaviour led goals-modelling
Once their goals and financials are established, direct the conversation around “trade-offs” and “what ifs” by modelling future scenarios. For example; “my kids education”. By modelling this goal interactively with your client, you can help answer important questions like; what if I don’t send my kids to private school? Should I trade-off working an extra 3 years so I can?
Your client’s behaviour also plays an instrumental role in them actually achieving their goals. Understanding their behavioural patterns, money relationship, values, habits, and motivations can identify the blockers, and support that your client may need toward coaching them for success.
Running a discovery meeting this way ensures you comply with the latest best interests duty and KYC, as it directly links your advice to the client’s goals & objectives.
Better engaged client meetings help demonstrate a clear value on the advice service you provide - building a positive brand for your practice, and therefore more referrals.
The a.i. software takes your client’s through an interactive goal, scenario planning, and live modelling experience so you can deliver the true value of financial advice in a client-facing setting.
Goal cards also help your clients to identify what is important to them. These come FREE with a.i.'s financial planning software.
Increase SOA efficiency without acquiring more cost & resources
With so much compliance and admin friction within your advice process, lowering the cost to deliver advice and automating SOA production is important for any advice practice to survive the future.
Here’s how you can automate your SOA production and lower your cost of advice.
Automate your SOA paraplanning
SOAs can be a major time waste and expense if they’re still being produced manually. Paraplanners or paraplanning service providers have to repeatedly copy and paste data into word-based coded templates, which cannot be tracked digitally for compliance aspects.
The old way of producing SOAs as a manual document can result in delayed delivery to prospective clients and gives them time to research other options. Today’s client expects instant delivery of advice, and for it to be accessible on their mobile device.
Once an SOA reaches your client, it is difficult to measure if they opened it? How much did they read? What information were they interested in?
When it comes to SOA production, automation will save time and reduce the cost of advice, helping you to close more deals easily. In fact, advisers can increase their client engagement and acceptance rate by simply automating their SOA generation and tracking process.
a.i. has a software SOA generator that allows advisers to produce an SOA at the push of a button post a client meeting, delivering a digital and dynamic SOA that can be digitally accepted from their mobile device. Learn more.
If you want to learn how a.i.'s financial planning software is helping you grow your practice and better engage your clients.