With Fraser Jack
In each episode, Fraser interviews the most forward thinking people from inside and around the Financial Advice industry about how they perceive the future and are bringing it into the present. These industry thought leaders are putting goals at the centre of their client relationships and teams, building great businesses and making a huge difference to people's lives along the way. Throughout this series we'll explore how they are doing this and give practical steps for you to do the same in your business.
Please allow up to one week from the publish date for the latest podcast to be transcribed.
In our 100th episode of the goals-based advice podcast, we chat to Jacqui Henderson, founder & CEO of advice intelligence. She provides us with an extensive analysis on goals-based advice by going through each chapter of her GBA whitepaper. Jacqui gives us a theoretical and practical application of goals-based advice demonstrating how advice intelligence can shift advisers to a new world.
In this episode, we chat with Adele Martin about business marketing, how she combined her podcast with her Instagram stories to get more new clients than she can cope with.
Today we chat with Dante De Gori to celebrate the recent FPA Congress. We also look ahead and identify the priorities for 2020.
79% of people surveyed do not value their financial review meeting. In this meeting we chat with world-renowned speaker George Amidon. George shares his research on client engagement and identifies how we can add more value to catch and keep more clients.
From surf shop days to owning an advice business, which employs over 36 people. In this episode, Andrew Hewison shares his fresh approach to advice and the journey he’s taken to get there.
What does the abbreviation GUM and DUM stand for? And how will it shape the new world of advice?I highly recommend you tune into this episode, where we chat with US-based Mitch Anthony. Mitch is recognised around the globe for his pioneering work in life-centred planning and we were lucky enough to catch up with him whilst on tour. Mitch explains why money-centred advice is self-limiting and guides you on how to develop a dialogue path that creates deeper connections and long-lasting client relationships.
Here at GBA, we like to mix things up a bit. In this episode, Lana Clark of Elixir Consulting takes the wheel and interviews our very own Fraser Jack about podcasting and how story-telling plays such an important part in sharing your message.
Today we chat with Fortune 50’s great leaders, Mina Guli. An ultra-marathon runner and water activist, Mina founded the global movement #RunningDry to raise awareness about water consumption. Mina a self-confessed ‘bad runner’, completed 40 marathons across seven deserts on seven continents in seven weeks in 2016 and then completed the equivalent of 40 marathons in 40 days down six of the world’s great rivers in 2017.
Having someone in your corner to help guide your career and provide advocacy can make the world of difference. Here we chat with Judith Beck about ‘FEW Good Men’ a global initiative to help even the scales when it comes to gender equality in senior leadership positions.
Let’s face it, legislative amendments are the new norm; so managing your own energy and focus is now more imperative than ever before. In this episode, we chat with UK based adviser Phil Billingham CFP® about creating a culture whereby the regulatory change is absorbed and embraced. Allowing you to focus on your number one task; adding value to clients.
The GBA podcast gets an insight on financial planning in South Africa by chatting with an award-winning financial planner,Janet Hugo CFP®, director of Sterling Private Clients.
Janet talks about her experience as a financial planner, how to deal with legislative updates and also how she has successfully evolved her business over the years.
In this episode, you’ll hear how Andrew Talbot has built an advice business in Singapore, specifically for ex-pats. He shares new ideas from a global perspective and provides insights on how to deal with legislative and technological challenges.
Recently profiled as one of the ‘200 Women Who Will Change The Way You See The World’. Jessica was just 17 when she was diagnosed with a rare, degenerative and incurable eye disease. Despite this, she has since become the first Australian dual summer and winter Paralympic medallist.
In this must-listen episode, Jess shares her unique life experiences and challenges our thinking to see the world from a new perspective.
Phil Thompson joins GBA on tour to chat about how advisers can set up themselves up to be 2020 ready. Phil is a great example of how advisers can niche their offer and become laser focussed in their vision.
In this episode we get to chat with Christine Bau and Alex Tullio about the upside of investing in your team, how it can transform your business...and grow profit.
In this episode, we chat with Goals-Based advisers Michael Grammatico and Chris Hockey from Innovative Financial Solutions. If you want to learn how to merge two separate advice businesses by aligning values & culture, and also the challenges that go with that, tune in!
In this episode, we speak to Patrrick Flynn about reaping the maximum value from your website! A must-listen!
In this episode, I chat with business coach Kim Payne from 9 Rok Consulting. A maths and science nerd that left her medical ambitions when she discovered financial advice. We cover a variety of topics, including human understanding, advice relationships, and understanding what you bring to the table. So if you are interested in understanding your value, and focus on the benefits you provide, more than just what you do. Then this episode is for you.
In this episode, Tristan and Harry talks about coaching, financial advice and their mentoring philosophies on living a fulfilled life. You can hear our conversation with Tristan and Harry (see links in the comments below) and while you’re at it, why not subscribe to hear our future conversations as soon as they’re released.
In this episode we chat with the chair of Financial Planning Association, Marisa Broome. We talked about the rise and fall of their code monitoring body, the work she is currently doing with the association and how she balanced industry commitments with her own business.
In this episode, we chat with the Head of Asset Allocation at SunSuper, Andrew Fisher. We cover topics like: The way "Alternative Assets" are being used by investment managers; Investing in global markets v Australian markets, and; How do investment managers classify growth or defensive assets.
In this episode, I chat with fellow money nerd Trish Gregory who recently got back from two US-based conferences, and managed to fight through her jetlag, to come on the show and tell us all about them. Trish has an interesting story and one that has shaped the type of advice she wants to provide to the people she wants to help most. I admire her tenacity in making her career and life work together, no matter what, I feel like we can all take inspiration from her story.
In this episode, I chat with the advice innovator Patrick Flynn. Pat has spent many years solving advisers problems by installing processes in their business, to make everything run smoothly. He currently helps advisers in three ways, with their websites, as a consultant solving systems or process and he has recently solved the "how do I help my clients, discover and articulate their goals" problem that a lot of advisers struggle with. In this episode, we find out all about the solution and why Pat 'the process guy' got the inspiration to solve it.
Special edition for the Goals Based Advice podcast first anniversary
In this episode, I chat with Kye Harris, a financial adviser running his own business in Queensland's, Sunshine Coast, creating deep relationships with his clients, thanks to a focus on service and deeper questions. Kye talks about some of these deeper conversations and gives away some of the questions he uses. Now I do apologise for the overall sound quality of this recording, it has a couple of internet lags, but the content of this chat is well worth it.
In this episode, I chat with Brad Fox, who you may know from his work as CEO of the Association of Financial Advisers, from 2012 to 2017. He now spends his days helping advisers in a consulting role through his business Smart Brave Consulting. In this chat, he opens up and talks about his journey, his time at the AFA, and how he juggled work-life balance, through an extremely high-pressure time in his life. And life after the AFA, how he stays grounded, and the work he is doing now to help advisers and practices transition to the new world.
In this episode, I chat with the queen of outsourcing and off-shoring Danielle Cornelissen. She is a busy person, who has grown her back office outsourcing team to around 100, and helping advisers here in Australia run their businesses efficiently. She also working on creative products for planners, including Oh My Pod.com.au, to help people like me produce their podcasts. So if you are using or thinking of using team members off-shore to help you in your business, then this episode is for you.
In this episode, I chat with Vivian Goh, from Simple Wealth Coaching, who has transitioned from being a financial planner into a wealth coach. Viv, shared her journey and why she felt the need to let her Authorised Representative status go, in favour of dedicating herself to her new craft. We chat about the differences between coaching and advice, and how the two can co-exist. This episode really unfolds what the new profession may look like from the consumer's point of view.
Special podcast for the AFA Conference 2019 held in Adelaide from Wednesday 28 August to Friday 30 August 2019.
Special podcast for the AFA Conference 2019 held in Adelaide from Wednesday 28 August to Friday 30 August 2019.
Special podcast for the AFA Conference 2019 held in Adelaide from Wednesday 28 August to Friday 30 August 2019.
In this episode, I chat with, not just one but, two incredible and passionate superstars who are innovating the retirement product space, (Catrina) Wortley and Jacqui Lennon, from Allianz Retire + Powered by Pimco. We chat about how to design a product for the new world of advice and focusing on the client's needs, not just the copy the old way everyone has done it. We cover many conversations advisers have with their clients, including how advisers help their clients outside of advice or product.
In this episode, I chat with property coach John Pidgeon, from Solvere Wealth, in the Central Coast of NSW. John works with his clients to coach, mentor and advises them on all things property, to help them achieve their goals. I get that many financial planners or advisers may see property consultants as competition or as someone who is not aligned to the advice they are providing, however, in this episode we encourage you to open your mind and think about how Financial planning, coaching and external consultants like John could work together.
In this episode, I chat with Sue Viskovic from Elixia Consulting, Sue is somewhat of a legend in the advice coaching space in Australia, and she is planning to launch her own membership community, which I love. We chatted about many of the pains she is seeing out there for advisers at the moment, and this episode is packed with great tips.
In this episode, I chat with Vince Scully who runs a very different financial advice business caller Life Sherpa. They're based out of Sydney and servicing clients nationally. A membership community, with online courses and a focus on helping many consumers that he finds on Facebook. Even if you run the most traditional style of advice business, it is interesting to step outside the box see how an advice business could exist.
In this episode, the amazing Donna Lee Powell opens up and shares her story of how she turned grief, and the lack of what she needed at the time, into her perfect business. A passion and purpose that lead her to winning, the AFA Female Excellence in advice award in 2018. We cover everything from overcoming her fear of public speaking to designing her business around the personal needs of her niche clients. Donna is a true inspiration, and I am very proud to be able to share her story.
In this episode, I chat with Rhett Das from Integrity Compliance, Rhett specialises in working with advisers and small licensees to both apply for Australian Financial Services Licensees, as well as maintain their compliance standards. Rhett has seen it all, and in this episode, we dig a little deeper into the world of compliance, If you want to understand what it would be like to have your own licence then keep listening to my chat with Rhett, as we jump straight in now.
This week, I caught up with Glen James, back from episode 8 released in November 2018, and talk about changes. He has completely turned his business on it's head and really entered a new world of helping consumers outside the traditional advice world. We also chatted about the work he is doing with the Association of Financial Advisers and the conference he is working on in August 2019.
In this episode, I chat with, Head of Community, at XY Adviser, Emily Blanch. We talk about hosting a community and what's involved. From the pains to the memorable moments, from running a facebook group to events, and from free group to a paid community. Emily is an inspiration to listen to, she has a drive and passion, not just around the work she is doing now but also a great vision, for what she wants to achieve in the future.
In this episode, my eyes are opened to the real threats for financial advisers as I chat to Greg Hodgkiss from Cyber Indemnity Solutions or CIS. We chat about how the new wave of machine learning cyber malware that is threatening to steal our client's data, and sell it on the dark web before we even know we have been hacked. With up to 80% of computers infected, It is a massive risk for advisers, and licensees, who are responsible for keeping it safe.
In this episode, I chat with Financial Planner and Principal at Melbourne based advice business First Financial, The one and only James Wrigley, or 'The Wrigley' according to his twitter handle. Not only is James an inspiring young adviser who has come through a career pathway to becoming a principal in their larger planning firm. James is also a pioneer in being one of the first planners in the country to sit the FASEA National Exam.
In this episode, I chat with Alva Devoy who is the Australian managing director at Fidelity International, global asset managers. Recently, Fidelity released a whitepaper called the financial power of women. A state of the nation report on the barriers to women investing. Just as importantly it is an Australian study, into Australian investors, essentially the report shows, we have some wat to go, and in this interview, Alva and I, dig deeper into the report.
In this episode, I chat with The Honourable Bernie Ripoll. After 18 years in politics, his passion for financial services, and more specifically, his passion for helping consumers of financial services, Bernie is now heavily involved in this sector and has a positive outlook for the new future of financial services.
In this episode, I chat with IOOF Head of Advice Academy, Kerry Ong. We discuss everything you need to know, if you were starting up, or converting your business, to a goals and values-based advice business. We cover the business planning side as well as the client advice processand briefly touched on pricing.
In this episode, I chat with Digital Collaborator and experienced financial advice practice manager, Marie-Clare Boothby. She recently published an article called '10 must do's you can't afford to avoid, your small business depends on it', and I couldn't help but want to know more, and I figured you may want to know too.
In this episode, I chat with Dr Katherine Hunt, who has recently published a research paper about gearing, and in particular, "is it worth the risks"?
I was fascinated with the outcomes of this research and figured you would want to know about it.
In this episode, I chat with 2018 AFA Practice of the Year, director Cara Graham. Cara shares her inspiring story as to how she forged her career path, and talks us through their award-winning advice process in detail.
In this episode, I chat with Lifestyle Financial Planner, Michelle Tate-Lovery. We chat about:
In this episode, I chat with Jason Andriessen, Managing Director at Core Data, where we chat stats and proof points, about what is going on, in advice, now and into the future.
In this episode, I chat with the current AFA Adviser of the year, and a super great human, Hugh Robertson. Hugh runs a small but growing practice in the Gold Coast, he is self-licensed with a small group of other practices, who hold each other accountable.
In this episode, I chat with Wade Matherson, who is heading up the Australian office of a global Actuarial firm called Milliman.
So what do Actuaries have to do with Goals Based Advice? well, Wade is a little different, he is interested in understanding human behaviours, so advisers can help their clients understand how their behaviours can make a big difference in achieving their goals.
In this episode, I chat with Amie Baker. This is a raw and open chat with her, where egos were put aside and we allowed our vulnerability to shine through. Amie was recently on the XY Adviser Podcast, but this recording is her 3 months later, after she decided to pursue money behavioural coaching. Not only did we cover some of her learnings from the past, but we chatted about how she is renovating her business, and what services she will be introducing to her new and existing clients.
In this episode, I chat to Peita Diamantidis. We chat about setting goals with clients, and we cover both theory and practical tips, for advisors wanting to dig deeper into the client goals conversations.
In this episode, I chat with the legendary advisor to the advisers, Jim Stackpool, We cover topics like:
In this episode, I bring you one of the best presenters to financial advisers in Australia, the one and only Keith Abraham. He is passionate, he has a purpose and a crapload of great ideas to help goals based advisers develop their businesses. We cover topics like turning your top 100 lifetime dreams into goals to focus on, book writing and treating retirement as a new career.
In this episode, I chat with Amanda Sartor, who helps advisers understand and offer philanthropic advice to their clients. This is her passion, as you will hear she is dedicated to the cause, she works with both Elston partners in Brisbane and also with Philanthropy Australia, which is a bit like the industry body. We covered things like, what it is, that structures to use, and where to find opportunities to start the conversations with your clients.
In this episode, I chat with Vicki Writer, who runs her own coaching and presenting business, working with financial advisers on soft skills. Vicki is trained in Neuro-Linguistic Programming, and in this chat, we went deep on some of the Strategies advisers should know when working with their clients, We also chatted about Speaking and presenting, and some of the strategies she uses to deliver confident presentations, well worth considering if you are planning of presenting to groups of any size.
In this episode, I chat with current AFA QLD State director Patricia Garcia, who along with all her industry commitments and study, successfully transitioned as the successor into an existing GBA business. Patricia gives us very open and frank ideas, on her take over of the business, how she runs her business and how the clients felt about the transition to her, as their new adviser. This is a true success story, one that I got a lot out of myself, and it gives me great pleasure to share it with you.
In this episode, I chat with Thabojan Rasiah, an experienced ex-Shadforths adviser, who made the tough decision to start again and open up his new advice practice from Melbourne CBD. Thabojan opens up and chats about how he came to make this decision, how he designed the new business around his own values, beliefs and philosophies to attract clients who align well with him. How he survived the first 12 months, and where to from here. If you have ever thought about starting your own business, going out of your own or redesigning your business, then have a listen to this chat.
In this episode, I chat with Andy Marshall, who facilitates the IOOF Alliances advice community of self licenced advice practices, Andy has just finished his second book and he gives away a few secrets from his book. After being an adviser himself, and spending many years helping advisers build better businesses Andy is a wealth of knowledge. We cover many aspects of the pains and opportunities advisers are seeing and feeling at this time, this episode is jam-packed with great information tips for advisers.
In this episode, I chat with the award-winning UK Adviser Alan Smith. Now, in episode 13 of the GBA Podcast, Carl Richards name dropped Alan, as one of the best advisers he had met, and in this chat, we find out why.Alan built a highly awarded practices in the UK, Using a sound investment philosophy, goals based, flat fee model, highly detailed processes and surrounding himself with only the best people, to build his team. This is a long episode because Alan really opened up and just kept giving great tips around running his business, about every detail and so we just kept recording the pure gold.
In this episode, I chat to the award-winning, values-based adviser Ray Jaramis about his journey to providing behavioural flavoured financial advice, that he, rubber stamps with a gamified psychological process.Ray who many of you may know from XY Adviser, is such an inspiration, he was super generous with his insights into how he provides Financial Life Management.
In this episode, we chat to Dr Katherine Hunt about her work at Griffith University, both lecturing in the Masters of Financial Advice, and her exciting academic research into both client engagement, client relationships and Risk Profiling.
We dig a little deeper into what she calls "Powerful Questions" and how to systemise your client engagement.
In this episode, we chat to the other half of Fox and Hare, founding partner Glen Hare, we cover some of the ways they deliver high-quality, high touch advice, with a focus on tech efficiencies, clear processes and a great team.
They are doint great work in their online presence, showing consumers the real value of advice, and keeping their clients and professional relationships introducing new potential clients.
In this episode, our superstar guest is one of the most excitable and quirky people I know. The self-proclaimed, 'geek' with of the scale communication skills, we are so lucky to day to chat to Peita Dimantidis, from Carboodle Financial Services.
In our chat we cover her journey to her success, we cover, her beliefs of how goals based advice starts with dreams and aspirations, and we unpack what she focuses on with her clients.
In this episode, I chat to Eleanor Dartnall, an award-winning adviser, who not only runs a great business, she is on a mission to help all consumers have better advice conversations and to have control in their advice decisions. Over the past 2 years, she has been interviewing consumers about the advice experience they received, whether they understand the advice and how engaged they were the process. The results are staggering, yet, in many areas, not surprising, and she shares some of her research, to shed light on what we as a profession need to change, in the old school, unengaging advice process.
In this episode, I had a fantastic and extended chat with Michael Back, we covered a lot of topics in detail, like, content strategies, the three main issues financial advice businesses face, and how he tackles these issues with his human to human approach. I take my hat off to Michael J Back, this is a longer episode, but the great tips and advice just kept coming.
This is a very different episode, I chat to self-licensed adviser and industry thought leader Steve Crawford, about the work he is doing to help the profession move into a new world of advice. Because I love what he is doing, and appreciate the effort he is going to, to help other advisers, I wanted to give him, and The Advice Movement a plug on The Goals Based Adviser Podcast. And in particular a two-day event they are hosting in February 2019. Our behind the scenes chat about the what, where, why, how and who, of both the movement and the conference, does include a plug of the event, but it will give a great understanding of the event if you are thinking of going. So if you don't want to hear about joining a movement, or a specific event, this may not be the episode for you, however, if you are looking to get practical knowledge and how to implement as part of your 2019 planning, keep listening, as we kick off my chat with Steve.
In this episode, I chat to Steven Hallam, who has been through the process of, transitioning his clients from an existing traditional advice model to a goals based financial life coach and accountability offering. A process that was never going to be easy, but Steve is a down to earth, and practical guy, and talks candidly about how he, just got about his business and made it happen. So if you are thinking about purchasing a book, or introducing a new service, like, goals based life coaching, Steve is a great person to chat to.
In this episode, we chat to Stefano Duro, who has embraced the modern business model using social media platforms to share his messages, values and beliefs, directly with his audience and clients. Stefano is great to talk to, he has a fantastic energy in everything he does, and is generally excited about the opportunities for adviser right now!
In this episode, we chat to Matthew Walker, who wears many hats. During our chat, we covered how he manages to proactively work as an adviser, a self-licensed business owner, a dynamic asset allocation consultant, and the founder of the Association of Goals Based Advice. Matt is passionate about goals based advice, as you will hear, and positively believes in the future of our profession, and the technology enabling consumers to get better advice.
In this episode, we have a very, very special treat for you, my chat with a legend of adviser-client communication, the Sketch Guy who creates conversational grenades, the one and only Carl Richards. I thoroughly enjoyed this interview, as Carl has a great way of serving up ideas to help advisers translate complexity so our human clients, remember what, you said, and the way that made them feel. There is also a special treat at the end when we discussed the tips he has for advisers setting up a new business in the current environment.
In this episode, I chat to Louis Vollebregt who coaches financial advisers, globally, on how to have goals based advice conversations with their clients. He lives in the Netherlands and works with The Kinder Institute of Life Planning. During our conversation, we get into their methodology they call Financial Life Planning. We cover topics like:
In this episode, we chat to Alice Haemmerle who works with human behaviours and motivations, high-performance athletes, teams and businesses. We deep dive into human behaviours, how our brain works, why we do the things we do, the language you can use with your clients, and what, not to use. We spent a lot of time talking about what advisers should be considering during conversations and communication with their clients.
In this episode, I chat to Corey Wastle from Verse Wealth. Cory is a purpose-driven goals based adviser, proud family man, and motivated business owner. We had a great chat about his business, and he made sure, he dished the nuggets of gold that you can take away and implement into your practice.
We covered topics like:
He shared how he works with other professionals to help clients achieve their goals, and as a team, they have codified their definition of great advice. What it is, what it isn't. I asked him about his thoughts on the future of advice profession, and he gave, a truly phenomenal answer, so listen out for that.
In this episode, we caught up with Ellie Fordham, from the multiple award-winning practice; Dozzi Financial. Now we did have a few issues with the internet lagging, so there are a couple of sound issues, however, this doesn't take anything away from how impressive Ellie is, and we had a great chat about her journey, and what they are doing in their practice. We covered topics like:
In this episode I was very lucky to chat with Lana Clarke who works with Elixir Consulting, they provide coaching and advice to Australian Financial Advice businesses. All I can say is, wow! what a jam-packed episode, Lana was so generous with her thoughts, we covered all sorts of topics like:
there are so may take-outs in this episode, and I know you will get a lot out of it!
In this episode, we speak to Glen James from the Fortify Financial & My Millennial Money about how he built his business by building relationships with referral partners.
In this episode, we hear from Reine Clemow, goals based adviser who focuses on ethical, conflict-free advice to deliver certainty to his clients. This interview is a bit longer, as we got carried away with the conversation, and Reine was so giving of the way he runs his business. The internet lagged a couple of times so I apologise for the sound not being perfect all the way through. We cover:
In this episode, we speak to Lea from the Mindful Wealth Movement about Coaching, client behaviours, marketing, technology, mistakes, and learnings.
In this episode, we chat to Dominique Bergel-Grant, whose name, for some reason, I can't say without a French accent, even though she is not French. It's a great chat, and she delivers great ideas and insights by the bucket full. From how she is living the talk when it comes to lifestyle design, to topics like employing talent, not just staff, how and why she chose her niche client. Investing in our own personal development,and relationship-based advice and service, including, drinking the Ron Kaufman coolaide.
In today's show, we chat to Jessica Brady, Co-founder and goals based Adviser of Fox and Hare. We chat about the structured planning they put in to set up and open their goals based advice business, with a target market of busy professionals, looking to get their financial world sorted. How they used consumer focus groups to test their plans and make changes to their original ideas, to include consumer focused language, understand consumers fears around advice, what's important to their clients, really, asking consumers to help them build the business the clients wanted. How they are managing a fast-growing business, managing growing pains Most importantly, how to combine advice with wine and cheese.
Today we chat to The Money Mentor, Adele Martin. She opens up about her virtual financial advice business. We follow her journey, pains and learnings her pivots and solutions along the way. She has built an incredibly modern and scalable advice business embracing technology for efficiencies, new ways of communicating with their clients, we also chat about her thoughts on the future advice businesses, and how soon enough product advice may be provided Siri or Alexa? Adele is an absolute superstar, she is a high energy, fast-paced talker so be prepared to absorb a lot of great information along the way.
In this episode, our superstar guest is one of the most excitable and quirky people I know. The self-proclaimed, ‘geek’with off the scale communication skills, we are so lucky today to chat to Peita Dimantidis, from Carboodle Financial Services. In our chat we cover her journey to her success, we cover, her beliefs of how goals based advice starts with dreams and aspirations, and we unpack what she focuses on with her clients. She is an outside the box thinker and we discuss her views on the future of our profession,and during our chat, we termed a new phrase 'Financial Dating" don't ask me how we got there, but we did. It's a great conversation I am sure you will get a lot out of it.