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Jacqui Henderson

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Jacqui Henderson | 16 Nov, 2018

Goals-based technology to shift industry

The Hayne Royal Commission has suggested that advisers inadequately demonstrate how their advice links to their client’s goals. However, financial planners have long been talking to clients about their goals.

Could this disconnect lie with the industry’s complex advice process, lengthy paper SoA's and ‘old world’ technology? Can we honestly say that the current “customer advice experience” delights today's tech-savvy consumer?

Investor Daily

Jacqui Henderson | 5 Oct, 2018

The goals-based opportunity

Only 30% of Australians know what their goals in life are, revealing a significant opportunity for financial advisers using a goals-based approach. According to new research from Advice Intelligence, about 70% of Australians don't know what their goals in life are.
The research shows more than 75% of people fail to achieve their goals, so understanding the basic principles of behavioural science can assist advisers in establishing realistically achievable goals with their clients.
Jamie Williamson - Financial Standard

Jacqui Henderson | 5 Oct, 2018

Understanding emotions key to advice, a.i. says

Knowing the basic principles of behavioural science can help advisers design better “advice experiences” for their clients.

How many advisers can truly say how many goals they helped their clients to achieve? Not many.

a.i.’s online goals-based advice white paper highlights the importance and benefits of providing goals-based advice. 

Nicholas Grove - Money Management

Jacqui Henderson | 27 Sep, 2018

Goals-based tech can help kick off a new advice movement

Goals-based tech can help the industry move towards a new financial advice model. Linking client goals to advice strategies.

Exactly what future can we expect from a "new world" of advice?

We see advisers evolving towards a lifestyle & financial mentor in this "new world". They rely on tech to provide numbers to tell the client story. Extending their services beyond finances by providing guidance on "lifestyle choices" and "life fulfilment".

FS Advice

Jacqui Henderson | 24 Aug, 2018

Using tech to drive client goals

The financial planning industry is in a state of transformation following the Banking Royal Commission and reviews by ASIC.

Fees-for-no-service and regulatory negligence will be rightly replaced by goals-based, client-centric advice, and technology will work as a driver. 

Tech has already infiltrated the industry, evidenced by large Australian planning firms and fund managers integrating their services with platforms and apps, and simplifying claims processes through online applications.

Anastasia Santoreneos - Money Management

Jacqui Henderson | 2 Jul, 2018

Why ROBO advice is more human than you think

Let's define ROBO. artificial intelligence (ai) ROBO is the creation of intelligent machines that work and react like humans. It's computer science that incorporates knowledge, reasoning, problem solving, perception, learning and the ability to manipulate. Computers can only act or react like humans if they have an abundance of information relating to the world. 

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