The Goals Based Advice Podcast, where we have conversations about all things goals based advice

With Fraser Jack

The Goals Based Advice Podcast brings you conversations with pioneers of the new world of Financial Advice

In each episode, I interview the most forward thinking people from inside and around the Financial Advice industry about how they perceive the future and are bringing it into the present. These industry thought leaders are putting goals at the centre of their client relationships and teams, building great businesses and making a huge difference to people's lives along the way. Throughout this series, we'll explore how they are doing this and give practical steps for you to do the same in your business.

Please allow up to one week from the publish date for the latest podcast to be transcribed.

Episode 44
June 26, 2019

The financial power of women in Australia, with Alva Devoy

Duration: 47 min

In this episode, I chat with Alva Devoy who is the Australian managing director at Fidelity International, global asset managers. Recently, Fidelity released a whitepaper called the financial power of women. A state of the nation report on the barriers to women investing. Just as importantly it is an Australian study, into Australian investors, essentially the report shows, we have some wat to go, and in this interview, Alva and I, dig deeper into the report.

Episode 43
June 18, 2019

Bernie Ripoll and the "new" future of financial advice

Duration: 41 min

In this episode, I chat with The Honourable Bernie Ripoll. After 18 years in politics, his passion for financial services, and more specifically, his passion for helping consumers of financial services, Bernie is now heavily involved in this sector and has a positive outlook for the new future of financial services.

Episode 42
June 11, 2019

Setting up a Goals Based Advice business from scratch, with Kerry Ong

Duration: 1 hr 7 min

In this episode, I chat with IOOF Head of Advice Academy, Kerry Ong. We discuss everything you need to know, if you were starting up, or converting your business, to a goals and values-based advice business. We cover the business planning side as well as the client advice processand briefly touched on pricing.

More episodes
Episode 41
June 5, 2019

10 Must do's you can't afford to avoid, with Marie-Clare Boothby

In this episode, I chat with Digital Collaborator and experienced financial advice practice manager, Marie-Clare Boothby. She recently published an article called '10 must do's you can't afford to avoid, your small business depends on it', and I couldn't help but want to know more, and I figured you may want to know too.

Duration: 42 min
Episode 40
May 31, 2019

Gearing, is it worth it? Research from Dr Katherine Hunt

In this episode, I chat with Dr Katherine Hunt, who has recently published a research paper about gearing, and in particular, "is it worth the risks"?

I was fascinated with the outcomes of this research and figured you would want to know about it.

Duration: 24 min
Episode 39
May 23, 2019

How to give best practice advice, with Cara Graham

In this episode, I chat with 2018 AFA Practice of the Year, director Cara Graham. Cara shares her inspiring story as to how she forged her career path, and talks us through their award-winning advice process in detail.

Duration: 1 hr 8 min
Episode 38
May 15, 2019

How Michelle Tate-Lovery found her niche client

In this episode, I chat with Lifestyle Financial Planner,  Michelle Tate-Lovery. We chat about:

  • how she uncovered her niche client;
  • how she helps her clients discover their goals using a vision board and Steve Covey's four L's Love, Learning, Lifestyle and Legacy.
Duration: 1 hr 8 min
Episode 37
May 8, 2019

What consumers want, CoreData's advice statistics, with Jason Andriessen

In this episode, I chat with Jason Andriessen, Managing Director at Core Data, where we chat stats and proof points, about what is going on, in advice, now and into the future.

Duration: 47 min
Episode 36
April 30, 2019

How Hugh Robertson won the AFA Adviser of the Year in 2018

In this episode, I chat with the current AFA Adviser of the year, and a super great human, Hugh Robertson. Hugh runs a small but growing practice in the Gold Coast, he is self-licensed with a small group of other practices, who hold each other accountable.

Duration: 57 min
Episode 35
April 26, 2019

The algorithms behind Goals Based Advice, with Wade Matterson

In this episode, I chat with Wade Matherson, who is heading up the Australian office of a global Actuarial firm called Milliman. 

So what do Actuaries have to do with Goals Based Advice? well, Wade is a little different, he is interested in understanding human behaviours, so advisers can help their clients understand how their behaviours can make a big difference in achieving their goals.

Duration: 1 hr 0 min
Episode 34
April 17, 2019

Renovating her advice business, with Amie Baker

In this episode, I chat with Amie Baker. This is a raw and open chat with her, where egos were put aside and we allowed our vulnerability to shine through. Amie was recently on the XY Adviser Podcast, but this recording is her 3 months later, after she decided to pursue money behavioural coaching. Not only did we cover some of her learnings from the past, but we chatted about how she is renovating her business, and what services she will be introducing to her new and existing clients.

Duration: 43 min
Episode 33
April 14, 2019

Six-month update bonus episode, with Fraser Jack

Duration: 11 min
Episode 32
April 9, 2019

How to start the goals conversation with your clients, with Peita Diamantidis

In this episode, I chat to Peita Diamantidis. We chat about setting goals with clients, and we cover both theory and practical tips, for advisors wanting to dig deeper into the client goals conversations.

Duration: 46 min
Episode 31
April 2, 2019

Cultivating advice, with Jim Stackpool

In this episode, I chat with the legendary advisor to the advisers, Jim Stackpool, We cover topics like:

  • How they go about cultivating advice;
  • Their certainty advice program certification;
  • Transparency;
  • Simplicity in the one-page visual plan, and what the clients perceive as value;
  • Ongoing fee arrangement versus the 12-month fee agreements;
  • How Jim holds the advisers accountable to the communication they have with their clients; and
  • How he sees the future of advice including, one to one, one to many and zero to many models.
Duration: 42 min
Episode 30
March 27, 2019

Uncovering clients top 100 goals with Keith Abraham's 25 questions

In this episode, I bring you one of the best presenters to financial advisers in Australia, the one and only Keith Abraham. He is passionate, he has a purpose and a crapload of great ideas to help goals based advisers develop their businesses. We cover topics like turning your top 100 lifetime dreams into goals to focus on, book writing and treating retirement as a new career.

Duration: 59 min
Episode 29
March 19, 2019

How to talk to your clients about their legacy and giving back, with Amanda Sartor

In this episode, I chat with Amanda Sartor, who helps advisers understand and offer philanthropic advice to their clients. This is her passion, as you will hear she is dedicated to the cause, she works with both Elston partners in Brisbane and also with Philanthropy Australia, which is a bit like the industry body. We covered things like, what it is, that structures to use, and where to find opportunities to start the conversations with your clients.

Duration: 55 min
Episode 28
March 12, 2019

Bringing your value and I.P. to your service proposition, with Vicki Writer

In this episode, I chat with Vicki Writer, who runs her own coaching and presenting business, working with financial advisers on soft skills. Vicki is trained in Neuro-Linguistic Programming, and in this chat, we went deep on some of the Strategies advisers should know when working with their clients, We also chatted about Speaking and presenting, and some of the strategies she uses to deliver confident presentations, well worth considering if you are planning of presenting to groups of any size.

Duration: 1 hr 2 min
Episode 27
March 5, 2019

The full story of Patricia Garcia's succession into her own business

In this episode, I chat with current AFA QLD State director Patricia Garcia, who along with all her industry commitments and study, successfully transitioned as the successor into an existing GBA business. Patricia gives us very open and frank ideas, on her take over of the business, how she runs her business and how the clients felt about the transition to her, as their new adviser. This is a true success story, one that I got a lot out of myself, and it gives me great pleasure to share it with you.

Duration: 56 min
Episode 26
February 26, 2019

How to start again, design and open your new practice, from the ground up, with Thabojan Rasiah

In this episode, I chat with Thabojan Rasiah, an experienced ex-Shadforths adviser, who made the tough decision to start again and open up his new advice practice from Melbourne CBD. Thabojan opens up and chats about how he came to make this decision, how he designed the new business around his own values, beliefs and philosophies to attract clients who align well with him. How he survived the first 12 months, and where to from here. If you have ever thought about starting your own business, going out of your own or redesigning your business, then have a listen to this chat.

Duration: 49 min
Episode 25
February 19, 2019

Building an advice community that his advisers ask for, with Andy Marshall

In this episode, I chat with Andy Marshall, who facilitates the IOOF Alliances advice community of self licenced advice practices, Andy has just finished his second book and he gives away a few secrets from his book. After being an adviser himself, and spending many years helping advisers build better businesses Andy is a wealth of knowledge. We cover many aspects of the pains and opportunities advisers are seeing and feeling at this time, this episode is jam-packed with great information tips for advisers.

Duration: 1 hr 3 min
Episode 24
February 12, 2019

How Alan Smith built the best financial advice business in the UK

In this episode, I chat with the award-winning UK Adviser Alan Smith. Now, in episode 13 of the GBA Podcast, Carl Richards name dropped Alan, as one of the best advisers he had met, and in this chat, we find out why.Alan built a highly awarded practices in the UK, Using a sound investment philosophy, goals based,  flat fee model, highly detailed processes and surrounding himself with only the best people, to build his team. This is a long episode because Alan really opened up and just kept giving great tips around running his business, about every detail and so we just kept recording the pure gold.

Duration: 1 hr 26 min
Episode 23
February 5, 2019

Client values based advice, with Ray Jaramis

In this episode, I chat to the award-winning, values-based adviser Ray Jaramis about his journey to providing behavioural flavoured financial advice, that he, rubber stamps with a gamified psychological process.Ray who many of you may know from XY Adviser, is such an inspiration, he was super generous with his insights into how he provides Financial Life Management.

Duration: 1 hr 2 min
Episode 21
January 22, 2019

"Best practice advice" what is it and how to deliver it? with Glen Hare

In this episode, we chat to the other half of Fox and Hare, founding partner Glen Hare, we cover some of the ways they deliver high-quality, high touch advice, with a focus on tech efficiencies, clear processes and a great team.

They are doint great work in their online presence, showing consumers the real value of advice, and keeping their clients and professional relationships introducing new potential clients.

Duration: 44 min
Episode 20
January 13, 2019

What the next generation of advisers are doing, with Azaria Bell

In this episode, our superstar guest is one of the most excitable and quirky people I know. The self-proclaimed, 'geek' with of the scale communication skills, we are so lucky to day to chat to Peita Dimantidis, from Carboodle Financial Services.

In our chat we cover her journey to her success, we cover, her beliefs of how goals based advice starts with dreams and aspirations, and we unpack what she focuses on with her clients.

Duration: 40 min
Episode 19
January 6, 2019

Clients understanding the advice they receive, with Eleanor Dartnall

In this episode, I chat to Eleanor Dartnall, an award-winning adviser, who not only runs a great business, she is on a mission to help all consumers have better advice conversations and to have control in their advice decisions. Over the past 2 years, she has been interviewing consumers about the advice experience they received, whether they understand the advice and how engaged they were the process. The results are staggering, yet, in many areas, not surprising, and she shares some of her research, to shed light on what we as a profession need to change, in the old school, unengaging advice process.

Duration: 52 min
Episode 18
January 2, 2019

Breaking the Internet with great advice for financial advisers, with Michael Back

In this episode, I had a fantastic and extended chat with Michael Back, we covered a lot of topics in detail, like, content strategies, the three main issues financial advice businesses face, and how he tackles these issues with his human to human approach. I take my hat off to Michael J Back, this is a longer episode, but the great tips and advice just kept coming.

Duration: 1 hr 15 min
Episode 17
December 26, 2018

The advice movement, with Steve Crawford

This is a very different episode, I chat to self-licensed adviser and industry thought leader Steve Crawford, about the work he is doing to help the profession move into a new world of advice. Because I love what he is doing, and appreciate the effort he is going to, to help other advisers, I wanted to give him, and The Advice Movement a plug on The Goals Based Adviser Podcast. And in particular a two-day event they are hosting in February 2019. Our behind the scenes chat about the what, where, why, how and who, of both the movement and the conference, does include a plug of the event, but it will give a great understanding of the event if you are thinking of going. So if you don't want to hear about joining a movement, or a specific event, this may not be the episode for you, however, if you are looking to get practical knowledge and how to implement as part of your 2019 planning, keep listening, as we kick off my chat with Steve.  

Duration: 44 min
Episode 16
December 25, 2018

Transitioning a traditional advice business is not easy, with Steven Hallam

In this episode, I chat to Steven Hallam, who has been through the process of, transitioning his clients from an existing traditional advice model to a goals based financial life coach and accountability offering. A process that was never going to be easy, but Steve is a down to earth, and practical guy, and talks candidly about how he, just got about his business and made it happen.  So if you are thinking about purchasing a book, or introducing a new service, like, goals based life coaching, Steve is a great person to chat to. 

Duration: 49 min
Episode 15
December 17, 2018

Stefano Duro, the Gary Vee of goals based advice in Australia

In this episode, we chat to Stefano Duro, who has embraced the modern business model using social media platforms to share his messages, values and beliefs, directly with his audience and clients. Stefano is great to talk to, he has a fantastic energy in everything he does, and is generally excited about the opportunities for adviser right now!

Duration: 53 min
Episode 14
December 10, 2018

Dynamic goals based asset allocation, with Matt Walker

In this episode, we chat to Matthew Walker, who wears many hats. During our chat, we covered how he manages to proactively work as an adviser, a self-licensed business owner, a dynamic asset allocation consultant, and the founder of the Association of Goals Based Advice. Matt is passionate about goals based advice, as you will hear, and positively believes in the future of our profession, and the technology enabling consumers to get better advice.

Duration: 1 hr 6 min
Episode 12
November 26, 2018

Life planning with Louis Vollebregt

In this episode, I chat to Louis Vollebregt who coaches financial advisers, globally, on how to have goals based advice conversations with their clients. He lives in the Netherlands and works with The Kinder Institute of Life Planning. During our conversation, we get into their methodology they call Financial Life Planning. We cover topics like:

  • deep listening,
  • goal categorisation and
  • the seven stages of money maturity 
Duration: 51 min
Episode 10
November 12, 2018

Codifying great advice with Corey Wastle

In this episode, I chat to Corey Wastle from Verse Wealth. Cory is a purpose-driven goals based adviser, proud family man, and motivated business owner. We had a great chat about his business, and he made sure, he dished the nuggets of gold that you can take away and implement into your practice.  
We covered topics like:

  • his teammates and team culture, 
  • the real value of advice, the value of coaching
  • difference between financial plans and SoAs

He shared how he works with other professionals to help clients achieve their goals, and as a team, they have codified their definition of great advice. What it is, what it isn't. I asked him about his thoughts on the future of advice profession, and he gave, a truly phenomenal answer, so listen out for that.

Duration: 57 min
Episode 9
November 10, 2018

How to be "independent" with Ellie Fordham

In this episode, we caught up with Ellie Fordham, from the multiple award-winning practice; Dozzi Financial. Now we did have a few issues with the internet lagging, so there are a couple of sound issues, however, this doesn't take anything away from how impressive Ellie is, and we had a great chat about her journey, and what they are doing in their practice. We covered topics like:

  • Working as "independent" financial advisers
  • the importance of relationships
  • starting her career in a small country town
  • Goals and values and how to frame those conversations
  • And the success of their client fundraising night
Duration: 35 min
Episode 8
November 6, 2018

Starting your day with intention, with Lana Clark

In this episode I was very lucky to chat with Lana Clarke who works with Elixir Consulting, they provide coaching and advice to Australian Financial Advice businesses. All I can say is, wow! what a jam-packed episode, Lana was so generous with her thoughts, we covered all sorts of topics like:

  • the importance of processes in your business
  • pricing and the costs to provide advice 
  • the challenges of wearing different hats in the business
  • people, teams and culture, 
  • we basically covered, everything we need to think about as things change in the future

there are so may take-outs in this episode, and I know you will get a lot out of it!

Duration: 48 min
Episode 7
November 2, 2018

How to build a local business through referral partners, with Glen James

In this episode, we speak to Glen James from the Fortify Financial & My Millennial Money about how he built his business by building relationships with referral partners.

Duration: 44 min
Episode 6
October 29, 2018

How to bring a money mindset into your business, with Reine Clemow

In this episode, we hear from Reine Clemow, goals based adviser who focuses on ethical, conflict-free advice to deliver certainty to his clients. This interview is a bit longer, as we got carried away with the conversation, and Reine was so giving of the way he runs his business. The internet lagged a couple of times so I apologise for the sound not being perfect all the way through.  We cover:

  • Business Frameworks, decision making and time blocking
  • Money mindsets
  • business coaches and mentors
  • How he has conversations about Client Goals  
Duration: 47 min
Episode 3
October 11, 2018

How to start a modern advice business, with Jessica Brady

In today's show, we chat to Jessica Brady, Co-founder and goals based Adviser of Fox and Hare. We chat about the structured planning they put in to set up and open their goals based advice business, with a target market of busy professionals, looking to get their financial world sorted. How they used consumer focus groups to test their plans and make changes to their original ideas, to include consumer focused language, understand consumers fears around advice, what's important to their clients, really, asking consumers to help them build the business the clients wanted. How they are managing a fast-growing business, managing growing pains Most importantly, how to combine advice with wine and cheese.

Duration: 40 min
Episode 2
October 4, 2018

How to scale an advice business, with Adele Martin

Today we chat to The Money Mentor, Adele Martin. She opens up about her virtual financial advice business. We follow her journey, pains and learnings her pivots and solutions along the way. She has built an incredibly modern and scalable advice business embracing technology for efficiencies, new ways of communicating with their clients, we also chat about her thoughts on the future advice businesses, and how soon enough product advice may be provided Siri or Alexa? Adele is an absolute superstar, she is a high energy, fast-paced talker so be prepared to absorb a lot of great information along the way.

Duration: 41 min